Effective Date: 15th July 2026
This Refund & Return Policy applies to all purchases made through ClotheNix, the premium women’s fashion brand owned and operated by ARC Enterprise (“Company”, “we”, “our”, or “us”). By placing an order through our website, you agree to the terms outlined in this policy.
Our objective is to provide every customer with premium-quality products and a transparent shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are committed to resolving your concern fairly and efficiently.
Customers may request a return within 7 days of receiving the order, provided that:
The item is unused, unworn, unwashed, and in its original condition.
All original tags, labels, packaging, and accessories are intact.
The item shows no signs of use, damage, perfume, stains, alteration, or washing.
A valid proof of purchase or order number is provided.
Returns that do not meet these conditions may be declined.
For hygiene, customization, or product protection reasons, the following items are generally not eligible for return unless they are defective or damaged upon delivery:
Customized or personalized products
Altered or tailored garments
Gift cards or promotional vouchers
Clearance, final sale, or non-returnable items clearly marked on the product page
Products damaged due to misuse, improper handling, or normal wear and tear
If you receive:
A damaged product
A manufacturing defect
An incorrect item
An incomplete order
please contact our customer support within 48 hours of delivery with your order number and clear photographs or videos of the package and product.
After verification, ARC Enterprise will offer an appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances.
Once the returned product is received and successfully inspected, we will notify you regarding the approval or rejection of your refund request.
If approved:
Refunds will be processed to the original payment method whenever possible.
Processing time generally ranges from 5–10 business days, depending on the payment provider or issuing bank.
Shipping charges, customs duties, taxes, gift wrapping fees, or other service charges are generally non-refundable unless the return is due to our error.
Customers may request cancellation before an order enters processing or shipping.
Orders that have already been:
Packed
Processed
Handed over to the courier
Shipped
may not be eligible for cancellation.
ARC Enterprise reserves the right to cancel any order suspected of fraud, pricing errors, inventory issues, payment authorization failure, regulatory restrictions, or other operational concerns. In such cases, any eligible payment received will be refunded.
Where available, customers may request an exchange for eligible products based on size, color, or replacement due to manufacturing defects.
Exchange requests remain subject to inventory availability. If the requested replacement is unavailable, we may offer a refund or store credit where applicable.
Unless the return is due to our error (such as receiving a damaged, defective, or incorrect product), customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service, as ARC Enterprise cannot be held responsible for returns lost or damaged during transit.
To maintain a secure shopping environment, ARC Enterprise reserves the right to investigate refund or return requests that appear unusual, excessive, fraudulent, or abusive.
Refunds may be refused where there is evidence of:
Product misuse
False claims
Returned products differing from the original shipment
Repeated abuse of the return policy
Unauthorized payment disputes or chargeback abuse
For international shipments:
Customers are responsible for applicable customs duties, import taxes, or local government charges unless otherwise specified.
International return shipping costs are generally the customer’s responsibility unless the return results from our error.
Delivery timelines and refund processing may vary depending on destination country and shipping provider.
ARC Enterprise shall not be responsible for delays caused by customs authorities, courier disruptions, force majeure events, natural disasters, strikes, or circumstances beyond our reasonable control.
ARC Enterprise reserves the right to amend or modify this Refund & Return Policy at any time. Updated versions will be published on this page with a revised Effective Date. Continued use of our website constitutes acceptance of the revised policy.
For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Legal Business Name: ARC Enterprise
Brand: ClotheNix
Customer Support Email: support@clothenix.com
Business Email: info@clothenix.com
Website: https://samvyaa.com
Our customer support team is committed to resolving all genuine concerns promptly, fairly, and professionally while ensuring a secure and transparent shopping experience for every customer.
