Effective Date: 15th July 2026
This Shipping & Delivery Policy applies to all purchases made through ClotheNix, the premium women’s fashion brand owned and operated by ARC Enterprise (“Company”, “we”, “our”, or “us”). Our goal is to ensure that every order is processed efficiently, securely packaged, and delivered in a timely manner while maintaining the highest standards of customer service.
All orders are subject to product availability and payment verification.
Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During festivals, promotional events, or periods of exceptionally high demand, processing times may be slightly longer.
Customers will receive an order confirmation once the purchase has been successfully placed.
ClotheNix ships to customers across India and selected international destinations, subject to shipping availability, local regulations, and courier service coverage.
If shipping is unavailable for a particular location, customers will be informed before order fulfillment.
Estimated delivery times are as follows:
Within India: 3–7 Business Days
International Orders: 7–21 Business Days (depending on destination country, customs clearance, and courier operations)
Delivery timelines are estimates only and are not guaranteed.
Shipping charges, if applicable, are displayed during the checkout process before payment is completed.
From time to time, ARC Enterprise may offer promotional free shipping on eligible products or order values.
Any applicable customs duties, import taxes, VAT, or local government charges for international shipments remain the responsibility of the customer unless otherwise stated.
Once an order has been shipped, customers will receive shipment confirmation along with available tracking information via email or other registered communication channels.
Customers can monitor the delivery status directly through the courier’s tracking system where applicable.
Our logistics partners may make multiple delivery attempts depending on their service policies.
Customers are responsible for ensuring that:
The shipping address is complete and accurate.
The recipient is available to receive the package.
Contact details provided during checkout are correct.
Failed deliveries due to incorrect addresses, unavailable recipients, or refusal to accept delivery may result in additional shipping charges.
While ARC Enterprise strives to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
Weather conditions
Natural disasters
Public holidays
Customs inspections
Airline or transportation disruptions
Government restrictions
Courier operational delays
High seasonal order volumes
Such delays do not automatically qualify for cancellation or compensation.
International orders may be subject to:
Customs clearance procedures
Import duties
Local taxes
Government regulations
Country-specific shipping restrictions
Customers are responsible for complying with local import regulations and paying any applicable customs charges unless otherwise specified.
If your package arrives damaged, incomplete, or appears to have been tampered with, please contact our customer support within 48 hours of delivery.
Customers should provide:
Order Number
Photographs of the package
Images of damaged products
A brief description of the issue
We will investigate the matter promptly and provide an appropriate resolution in accordance with our Refund & Return Policy.
Orders returned due to:
Incorrect shipping address
Multiple failed delivery attempts
Refused delivery
Unclaimed shipments
may be cancelled or reshipped after confirmation from the customer. Additional shipping charges may apply where applicable.
Ownership and risk of loss for purchased products transfer to the customer upon successful delivery to the shipping address provided during checkout.
ARC Enterprise reserves the right to modify this Shipping & Delivery Policy at any time. Any changes will become effective immediately upon publication on the ClotheNix website.
For any questions regarding shipping, delivery, or order tracking, please contact us:
Legal Business Name: ARC Enterprise
Brand Name: ClotheNix
Website: www.clothenix.com
For shipping-related assistance, our customer support team is committed to providing prompt, transparent, and professional service to ensure a smooth shopping experience.
